Terms of Service

Loops is an information and peer-experience service. It is not a healthcare provider, medical device, or substitute for professional medical advice, diagnosis, or treatment. Nothing on Loops, including answers from Charlie, summaries, reports, questions for your doctor, trends, or community insights, is medical advice.

• Always talk to a qualified clinician before you start, stop, or change any treatment, medication, diet, or lifestyle routine.
• Never ignore professional advice or delay seeking it because of something you read or were told on Loops.
• Using Loops does not create a doctor-patient, therapist-patient, or any other healthcare relationship between you and Loops or anyone connected to it.

Loops is not for emergencies and does not monitor your messages in real time. If you think you may be having a medical emergency, or you are in crisis or thinking about harming yourself, call your local emergency number (such as 911 in the United States) or go to the nearest emergency room immediately. In the United States you can also call or text 988 for the Suicide and Crisis Lifeline.

Charlie is powered by artificial intelligence. AI can be wrong, incomplete, out of date, or misleading, and it can present incorrect statements confidently. Charlie may also draw on information shared by other Loops members and on third-party sources. We do not guarantee that any AI output is accurate, safe, or right for your situation.

You are responsible for checking anything important with a qualified clinician and with the original sources before you act on it.

Loops shows experiences, trends, and insights that come from other people living with chronic conditions. This content is personal, anecdotal, and not verified by us or by any medical professional. What helped one person may not help you and may even be harmful. Loops links to and cites third-party websites and medical sources. We do not control those sources, and we are not responsible for their content, accuracy, or availability.

• You must be at least 18 years old to use Loops.
• You must give accurate information and keep it up to date.
• You are responsible for keeping your login credentials secure and for all activity under your account. Tell us promptly if you suspect unauthorized access.
• We may refuse, suspend, or close accounts at our discretion, including for any breach of these Terms.

You keep ownership of the messages, logs, stories, and other information you submit ("Your Content"). You give Loops a worldwide, non-exclusive, royalty-free license to host, store, process, analyze, and display Your Content to operate, secure, and improve Loops.

If you choose to share your logs or story with the community, you also allow Loops to use that information in aggregated or de-identified form to generate insights for other members and for research partners, as described in our Privacy Policy. You can change your sharing choices in your profile at any time; changes apply going forward.

You are solely responsible for Your Content and for what you choose to share. Do not share information about other people without their permission.

You agree not to:

• Break any law or infringe anyone else’s rights.
• Submit false, misleading, or harmful content, or impersonate another person.
• Present Loops content or Charlie’s output to others as professional medical advice.
• Attempt to access other users’ data, probe or disrupt our systems, or bypass security or rate limits.
• Scrape, copy, or resell Loops content, or use it to train other AI models, without our written permission.
• Use Loops to give medical advice to other members or to promote products or services.

If you opt in, Loops may invite you to research studies and other opportunities. Participation is always optional. Studies are run by third parties, not by Loops, and each has its own terms, eligibility rules, and privacy practices that you should read before you agree. We do not guarantee that you will receive any invitation, be selected, or be paid, and we are not responsible for how a third party runs a study, handles your information, or pays compensation. You can opt out of invitations at any time.

Loops, including its design, software, text, graphics, and trademarks, is owned by Loops or its licensors and is protected by law. We give you a limited, revocable, non-transferable license to use Loops for your personal, non-commercial use under these Terms. All other rights are reserved.

LOOPS IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT LOOPS WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT ANY CONTENT, AI OUTPUT, OR COMMUNITY INSIGHT IS ACCURATE, COMPLETE, OR RELIABLE, OR THAT LOOPS WILL MEET YOUR NEEDS OR PRODUCE ANY HEALTH OUTCOME.

TO THE FULLEST EXTENT PERMITTED BY LAW, LOOPS AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, OR GOODWILL, OR FOR ANY PERSONAL INJURY, ILLNESS, WORSENING OF A CONDITION, OR OTHER HARM ARISING FROM OR RELATED TO YOUR USE OF, OR RELIANCE ON, LOOPS, CHARLIE, COMMUNITY CONTENT, OR ANY THIRD-PARTY SOURCE OR STUDY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO LOOPS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM (IF ANY) OR 100 US DOLLARS. Some jurisdictions do not allow certain limitations, so some of these limits may not apply to you. In that case, our liability is limited to the maximum extent the law allows.

You use Loops at your own risk. You alone are responsible for your health decisions and for any action you take or do not take based on content on Loops.

You agree to defend, indemnify, and hold harmless Loops and its owners, officers, employees, contractors, and service providers from any claim, loss, liability, damage, or expense (including reasonable legal fees) arising from Your Content, your use of Loops, your breach of these Terms, or your violation of any law or third-party right.

You can stop using Loops and request deletion of your account at any time by contacting us. We may suspend or end your access at any time, with or without notice, if we believe you have broken these Terms or to protect Loops or others. Sections that by their nature should survive termination, including disclaimers, limitation of liability, and indemnification, will survive.

These Terms are governed by the laws of the jurisdiction in which Loops is established, without regard to conflict-of-law rules. Before filing a claim, you agree to contact us and try to resolve the dispute informally for at least 30 days. To the extent the law allows, any dispute that is not resolved will be brought only in the courts of that jurisdiction, and you waive any right to bring or take part in a class action against Loops.

We may change or discontinue any part of Loops at any time. We may also update these Terms. When we do, we will change the "Last updated" date above, and for material changes we will give additional notice where reasonable. If you keep using Loops after an update, you accept the updated Terms.

These Terms and our Privacy Policy are the entire agreement between you and Loops about Loops. If any part is found unenforceable, the rest stays in effect. Our failure to enforce a right is not a waiver of it. You may not transfer your rights under these Terms; we may transfer ours in connection with a merger, acquisition, or sale of assets.

Questions about these Terms? Email us at hello@loopshealth.com.